PRIVACY POLICY
Last Updated: January 2026
This Privacy Policy describes how Alpha Omega Painters LLC collects, uses, and shares information.
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA Alpha Omega Painters LLC ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
1. Information We Collect
We collect the following types of information:
- Personal Information: Name, email address, phone number, physical address, payment information when you make a purchase or request a quote, and opt-in records and timestamps for all communication channels (SMS, email, etc.).
- Non-Personal Information: IP address, browser type, device information, website usage patterns, and analytics through cookies and similar technologies.
- Customer Communication: Records of inquiries and service requests, appointment details, service history, and feedback.
2. How We Use Your Information
We use collected data for:
- Providing and improving our services.
- Processing transactions and payments.
- Communicating with you about your inquiries, appointments, and promotions.
- Enhancing website functionality and user experience.
- Ensuring security and fraud prevention.
- Maintaining records of your communication preferences and consent.
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.
- Opt-In & Consent: You will only receive messages if you have explicitly opted in. We maintain timestamped records of all opt-in actions and comply with the Telephone Consumer Protection Act (TCPA).
- Opt-Out Instructions: You can cancel SMS notifications at any time by replying "STOP". You will receive a final confirmation message, and no further messages will be sent unless you re-opt in.
- Message Frequency & Content: Message frequency varies based on your interactions. Messages will be directly related to the services you have requested.
- Help & Support: Reply "HELP" for assistance or contact us at [email protected].
- Carrier Information: Standard message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
SMS Data Protection Statement No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Information Sharing & Disclosure
We do not sell, rent, or trade personal information. We may share information with service providers who assist in our operations (e.g., payment processing, appointment scheduling) and SMS aggregators solely for delivering messages you've consented to receive. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Data Security
We implement reasonable security measures, including encryption and secure access controls, to protect your personal information. However, no method of transmission over the Internet is 100% secure.
6. Your Rights & Choices
You have the right to access, update, or delete your personal information. You may opt-out of marketing emails via "unsubscribe" or SMS messages by replying "STOP" at any time.
7. Third-Party Links
Our website may contain links to third-party websites. This privacy policy applies only to information collected by Alpha Omega Painters LLC
8. Contact Us
If you have questions about this Privacy Policy, contact us at: Alpha Omega Painters LLC Phone: (828) 528-6862 Email: [email protected] Website: https://alphaomegapainters.com
